7-day returns
Contact us within 7 days of delivery to request a return. For change-of-mind returns, bottles must be unused, unopened, sealed and in their original packaging, with proof of purchase. Opened or used bottles cannot be returned for change of mind for hygiene reasons.
Damaged, leaking or incorrect items
If your order arrives damaged, leaking or incorrect, contact us as soon as possible with your order number and clear photos of the item and packaging. We will arrange an appropriate replacement or refund and cover any required return shipping. These issues are not excluded by the opened-bottle restriction.
How to request a return
Call 03157521110 or use our contact form. Please wait for return instructions and the return address before sending an item back.
Return delivery costs
For change-of-mind returns, the customer pays the return shipping cost. We cover return shipping for damaged, leaking or incorrect items.
Refunds for COD orders
Once we receive and inspect an approved return, we will notify you of the outcome. Approved refunds will be arranged by bank transfer or an agreed local payment method within 7 business days of approval. We will confirm the details directly with you; do not send banking information through public comments.
These terms do not limit any rights you may have under applicable law.